Do you charge a fee for missed or cancelled appointments with insufficient notice?
Of course we are aware that there are circumstances that require rebooking of appointments, even short notice, and we are happy to do so. However, unlike medical practices where patients are double-booked and often left waiting, we set aside chair time specifically for the patients who are booked and strive to never keep our patients waiting. We respect our patients’ time, and we ask for the same in return. The fee for repeated missed or short-cancelled appointments is not meant to be punitive, but is meant to recover only a small portion of the staff costs associated with this unproductive time.
